Privacy Policy

1. Introduction

Aivora AI ("Aivora", "we", "us", or "our") provides AI-powered business communication and customer engagement solutions. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and services.

2. Information We Collect

Depending on how you use our services, we may collect:

• Name and contact information
• Phone numbers and WhatsApp communication data
• Email addresses
• Messages and customer enquiries
• Property-related preferences and enquiry information
• Technical information required to operate our services

3. How We Use Information

We may use collected information to:

• Respond to customer enquiries
• Provide AI-powered customer support
• Manage leads and follow-ups
• Improve and maintain our services
• Provide requested business communications
• Maintain security and prevent misuse

4. WhatsApp Communications

Aivora may use WhatsApp Business APIs to communicate with customers who contact participating businesses. WhatsApp messages and related information may be processed to provide requested customer service, lead management, and follow-up functionality.

5. Information Sharing

We do not sell personal information. Information may be processed by service providers and technology platforms that are necessary to operate Aivora, such as hosting, database, AI, and messaging infrastructure providers.

6. Data Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, or destruction.

7. Data Retention

We retain information only for as long as reasonably necessary to provide our services, comply with legal obligations, resolve disputes, and maintain legitimate business records.

8. Your Rights

Depending on applicable law, you may have rights to request access to, correction of, or deletion of your personal information. You may also request information about how your data is processed.

9. Data Deletion Requests

If you want your personal information deleted from Aivora systems, please contact us using the contact information below. We will process valid requests subject to applicable legal and operational requirements.

10. Third-Party Services

Our services may rely on third-party infrastructure providers. Those providers may process information according to their own privacy policies and applicable agreements.

11. Contact Us

If you have questions about this Privacy Policy or want to submit a privacy or data deletion request, please contact Aivora AI through the contact details provided on our website.